Archive for June, 2009
Work life flexibility – a useful business strategy
Posted by Sharon 13 June 2009A Fast Company leadership article about CFO views of work life flexibility strategies is yet another example of the knowing – doing gap. Yost’s study of CFO perspectives confirms that American CFOs recognise the business potential of work life balance, yet few of the American companies surveyed have formal policies, or their use is constrained [...]
Customer service resilience – riding the waves of emotionality
Posted by Sharon 2 June 2009Have you found that as market and job uncertainty creates additional pressure on people, emotionality has increased in the workplace and employees are subject to poor behaviour from clients, suppliers and even peers or managers? One of our clients noticed this trend and has engaged us to build the resilience of their customer facing staff [...]
Working with the Paradox of Brain Plasticity
Posted by Sharon 2 June 2009I recently listened to author Norman Doidge at the Sydney Writers Festival and promptly bought and read his book The Brain that Changes Itself. What I most liked was the discussion on the paradox of plasticity. It answered the question: “If our brains have plasticity, why do so many of us have habits that are [...]